Support Packs
Support that doesn't stop at go-live
A Support Pack is an ongoing retainer that keeps your Azure, AWS, or on-site infrastructure monitored, patched, and backed by a real response SLA — instead of hoping nothing breaks between projects.
Choose your level of cover
Three tiers, built around how much you need us
Every tier is scoped to your environment during onboarding — get in touch and we'll recommend the right fit.
Essential
For small teams who need a safety net
- Business-hours support (Mon–Fri, 9am–5pm)
- Monthly Azure health check
- Patch management guidance
- Email and ticket support
- Next-business-day response SLA
Most popular
Business
For growing teams running production workloads
- Extended-hours support
- Monthly Azure cost and security review
- Proactive monitoring and alerting
- Priority ticket queue
- 4-business-hour response SLA
- Quarterly roadmap review
Enterprise
For businesses that need a named engineer and fast response
- 24/7 critical incident support
- Named engineer for your account
- Weekly operational review
- Proactive patching and maintenance windows
- 1-hour response SLA for critical incidents
- Coverage across Azure, AWS, and on-site infrastructure
Not sure which pack fits?
Tell us about your environment — Azure, AWS, on-site, or a mix — and we'll recommend a tier and give you a fixed quote.
Talk to us about Support Packs