Support Packs
Support that doesn't stop at go-live
A Support Pack is an ongoing retainer that keeps your Azure or on-site infrastructure monitored, patched, and backed by a real response SLA, instead of hoping nothing breaks between projects.
Choose your level of cover
Three tiers, built around how much you need us
Every tier is scoped to your environment during onboarding. Get in touch and we'll recommend the right fit.
Essential
For small teams who need a safety net
- Business-hours support (Mon–Fri, 9am–5pm)
- Monthly Azure health check
- Patch management guidance
- Next-business-day response SLA
Most popular
Business
For growing teams running production workloads
- Extended-hours support
- Monthly Azure cost and security review
- Proactive monitoring and alerting
- 4-business-hour response SLA
- Quarterly roadmap review
Enterprise
For businesses that need a named engineer and fast response
- 24/7 critical incident support
- Named engineer for your account
- Weekly operational review
- Proactive patching and maintenance windows
- 1-hour response SLA for critical incidents
- Coverage across Azure and on-site infrastructure
Not sure which pack fits?
Tell us about your environment (Azure, on-site, or a mix) and we'll recommend a tier and give you a fixed quote.
Talk to us about Support Packs